Patient FAQ

Common questions, answered.

If your question isn't here, email hello@ronanrx.com.

A patient opens a personalized RonanRx medicine box.
Why was I referred to RonanRx?

Your doctor partnered with RonanRx because the platform runs the workflow they want for personalized-medicine programs. RonanRx is a health technology platform used by licensed doctors for care coordination. Doctors decide whether care and any prescription are appropriate. For convenience, patients may use Elite Care Pharmacy LLC, a separately licensed Texas community pharmacy that works with RonanRx, or another pharmacy if they prefer. The selected pharmacy prepares patient-specific medication on your doctor's prescription.

Who fills prescriptions from this workflow?

A licensed pharmacy fills the prescription if your doctor writes one. For convenience, patients may use Elite Care Pharmacy LLC, a separately licensed Texas community pharmacy that works with RonanRx, or another pharmacy if they prefer. Elite Care Pharmacy LLC has verifiable licensing, a pharmacist-in-charge, and a physical address.

Can I buy medication without a doctor?

No. Patients cannot order prescription medication directly from this site. Medication is prepared only on a valid prescription from your doctor.

Who reviews my medication?

A licensed pharmacist verifies the prescription, your chart, and the formulation before anything is compounded. The pharmacist has independent release authority.

Who prepares it?

Licensed pharmacy staff at Elite Care Pharmacy LLC under pharmacist supervision. Compounding follows USP-aligned standards when clinically appropriate and legally available.

How does shipping work?

Tracked. Temperature-aware when the medication needs it. You'll receive notifications when your shipment is created and when it's out for delivery. Read more →

What if I have a question about my medication?

Call the pharmacist using the number on your medication label. For general questions, email hello@ronanrx.com.

Can I use a different pharmacy?

Yes. Tell your doctor you'd prefer a different pharmacy and they can route the prescription elsewhere. Patient choice is preserved.

What does patient-specific mean?

Your prescription is written for you by name, after your doctor evaluated you. The dispensing pharmacy does not ship medication that was not prescribed for you. Read more →

Are compounded drugs FDA-approved?

No. Compounded drugs are not FDA-approved. They are prepared for identified patients based on lawful prescribing and patient-specific need. They are regulated by state boards of pharmacy under 503A. Read more →

Need to reach us?

Email or call.

Email hello@ronanrx.com, or for medication-specific questions, call the pharmacist using the number on your label.